he owner of the webshop visuaalruum.voog.com (hereinafter the Webshop) is Visuaalruum OÜ (16107562), with legal address at J. Smuuli 7/80, Kuressaare, 93817, Saaremaa parish.

1. Validity of the sales contract, product and price information
1.1 Sales conditions apply to the purchase of goods from the Online Store.
1.2 The prices of the products sold in the online store are indicated next to the products in euros. The price includes a fee for delivering the goods, except for campaigns during which the goods are delivered free of charge.
1.3 The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
1.4 Information about the goods is provided in the Webshop directly next to the goods.

2. Placing the order
2.1 To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee in euros is then displayed on the screen, which can be paid via a bank link.
2.2 You can pay for the goods through the Pocopay payment solution and through the bank links of the following banks:

• Swedbank
• SEB
• LHV
• Coop Bank
• Luminor

2.3 The contract enters into force from the receipt of the amount to be paid to the current account of the Online Store.
2.4 If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.

3. Delivery
3.1 Goods are delivered within Estonia.
3.2 Shipping costs are borne by the buyer.
3.3 Orders are posted within 1-3 business days.
3.4 Shipments within Estonia generally arrive at the destination specified by the buyer within 1-5 working days from the entry into force of the sales contract. In exceptional cases, you have the right to deliver the goods within 7 calendar days.
3.5 It is not possible to order all products to foreign countries through the online store, if you want to order products to a foreign country, please write to visuaalruum@gmail.com about your request .

4. Right of withdrawal
4.1. After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
4.2. The right of withdrawal does not apply if the buyer is a legal entity.
4.3 In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in a way that is permitted for inspection.
4.4 The right of withdrawal cannot be exercised if the consumer has already used the product, tried it with his finger or opened the packaging in a way that it can no longer be offered to third parties for health protection or hygiene reasons. 4.5 In order to return the goods, you must notify the e-mail address   visuaalruum@gmail.com
of your wish to withdraw  within 14 days of receiving the goods at the latest.
4.6 The costs of returning the goods are borne by the buyer, unless the reason for the return lies in the fact that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).
4.7 The buyer must return the goods within 14 days following the submission of the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.
4.8 Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.
4.9 The online store may refuse to make refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that he has returned the item, whichever occurs first.
4.10 If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.
4.11 The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

5. The right to file a claim
5.1 The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a deficiency that already existed at the time of delivery of the item, and which appears within up to two years from the delivery of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Webshop's responsibility to refute the corresponding assumption.
5.2 In the event of a defect, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to  visuaalruum@gmail.com
5.3 The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.
5.4 If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.
5.5 The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.
5.6 If the goods are broken during delivery, you must take a picture of the broken goods together with the packaging and send it to the address  visuaalruum@gmail.com

6. Processing of personal data
6.1 The online store uses the personal data entered by the buyer (including name, phone number, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods.

7. Settlement of disputes
7.1 If the buyer has claims regarding the Online Store, they must be sent to the e-mail address  visuaalruum@gmail.com
7.2 If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application on the website of the Consumer Protection Board. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.

8. Copyright
 The design, images, photos and texts of the Website and Online Store are protected by copyright, and the exclusive right to use it belongs to Visuaalruum OÜ. The content of the website may not be reproduced, distributed or modified without the written permission of Visuaalruum OÜ , including blog posts and other materials.